At Men’s Clothing Shop, we are committed to delivering premium menswear with the same dedication to excellence in our shipping and returns processes. Our policies are designed to provide our discerning clientele with a seamless experience from purchase to delivery—and beyond, should you need to make a return or exchange.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

Note: Delivery times may vary for international destinations (excluding certain Asian and remote regions). Customs processing times are beyond our control.

International Shipping

We ship worldwide except to certain Asian and remote regions. International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

We stand behind the quality of our premium apparel, which includes our curated collections of Easy Pants, Long Sleeve Shirts, Short Sleeve Shirts, Tweed Suits, and Luxury Brands. Should an item not meet your expectations, our straightforward return process ensures your complete satisfaction.

Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, socks, or final sale items marked as “non-returnable.”

Eligibility Requirements

  • Items must be new, unworn, and with all original tags attached
  • Returns must be initiated within 15 days of receiving your order
  • A copy of your original invoice must be included

Return & Exchange Process

  1. Submit a Request: Email our customer service at [email protected] with your order number and item details (see template below)
  2. Receive Authorization: We’ll respond within 2 business days with an RMA number and instructions
  3. Package Your Items: Return items in original packaging with all tags and include your invoice copy
  4. Ship Your Return: Send to our returns center at the provided address (we recommend trackable shipping)

Return Shipping Options

Customers are responsible for return shipping costs unless the return is due to our error (wrong/defective item):

  • Standard Return: DHL or FedEx for faster processing
  • Economy Return: Local postal service with tracking (more economical)

Refund Process

  • Processed within 5-7 business days after we receive and inspect your return
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive email confirmation when processed

Exchange Process

Follow the standard return process and clearly indicate your desired exchange item in your email. We’ll ship the new item after processing your return, adjusting for any price differences.

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label if applicable.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Men’s Clothing Shop Customer Service,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

– Item Name: [e.g., Luxury Tweed Suit in Navy] – Size: [Original Size Received] – Reason for Return/Exchange: [Please specify]

For exchanges, I would like to receive:
– Item Name: [e.g., Easy Pants in Charcoal] – Size: [Desired Size]

Please provide return instructions and any additional information needed.

Best regards,
[Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For customers outside the U.S. (excluding certain Asian and remote regions):

  • Mark customs forms as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable
  • Return shipping times vary by location

Our Commitment to Quality

At Men’s Clothing Shop, every detail—from our premium fabrics to our customer service—reflects our dedication to excellence. Should you have any questions about our Shipping & Returns policy, our customer service team is always available at [email protected].