At Men’s Clothing Shop, we take pride in offering premium menswear that meets the highest standards of craftsmanship. However, we understand that occasionally an item may not meet your expectations. Our Returns & Exchanges policy is designed with the same attention to detail as our luxury garments, ensuring a seamless experience for our discerning clientele.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be in new, unworn condition with all original tags attached
  • Returns must be initiated within 15 days of receiving your order
  • A copy of your original invoice must be included

Note: For hygiene reasons, we cannot accept returns on underwear, socks, or final sale items marked as “non-returnable.” All other items from our collections including Easy Pants, Long Sleeve Shirts, Short Sleeve Shirts, Tweed Suits, and Luxury Brands are eligible for returns or exchanges.

Return & Exchange Process

Follow these steps to initiate your return or exchange:

  1. Submit a Request: Email our customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Carefully pack the items in their original packaging, including all tags and protective covers. Include a copy of your invoice.
  4. Ship Your Return: Send the package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service.

Return Shipping Options

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We offer two return shipping options:

  • Standard Return: Use DHL or FedEx for faster processing (cost varies by location)
  • Economy Return: Use your local postal service with tracking (slower but more economical)

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund has been processed

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email the item you wish to exchange for
  • We will ship your new item once the return is received and processed
  • Any price differences will be charged or refunded accordingly

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Men’s Clothing Shop Customer Service, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., Luxury Tweed Suit in Navy] – Size: [Original Size Received] – Reason for Return/Exchange: [Please specify] For exchanges, I would like to receive: – Item Name: [e.g., Easy Pants in Charcoal] – Size: [Desired Size] Please provide return instructions and any additional information needed. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our international customers (excluding certain Asian and remote regions):

  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Original shipping costs are non-refundable
  • Return shipping times may vary by location

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a prepaid return label if applicable

At Men’s Clothing Shop, we stand behind the quality of our premium apparel and want you to be completely satisfied with your purchase. Should you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team.