At Men’s Clothing Shop, we’re committed to providing discerning gentlemen with premium apparel and exceptional service. Below you’ll find answers to our most common inquiries about our products, services, and policies.

Product Questions

What types of clothing do you specialize in?
We specialize in high-quality menswear including Easy Pants, Long Sleeve Shirts, Short Sleeve Shirts, and Tweed Suits. Our Luxury Brands collection features premium items for the sophisticated gentleman who appreciates European craftsmanship with contemporary comfort.
How do I know which size to order?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements to garments that fit you well. If you’re between sizes or need personalized advice, our customer service team at [email protected] would be happy to assist.
Are your products true to size?
Our garments are crafted to European sizing standards with precise attention to fit. Most customers find our sizes run true to expectation, though we always recommend consulting our size charts as cuts may vary slightly between styles.

Shipping & Delivery

Where do you ship from and to which locations?
All orders are carefully prepared and shipped from our headquarters at 3531 Point Street, Chicago, US 60628. We proudly offer global delivery services to most countries (excluding some Asian and remote areas). During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two premium shipping options tailored to your needs:

✈ Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch (1-2 day processing). Includes package tracking and typically faster customs clearance.

🎁 Free Shipping (Orders over $50): Delivered via EMS within 15-25 business days after dispatch. Includes secure packaging and basic tracking.
How long does order processing take?
Each order receives our meticulous attention, with 1-2 business days for quality inspection and careful packaging before dispatch. You’ll receive tracking information via email once your order ships.
Will I need to pay customs fees?
International customers may be subject to local duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in our prices or shipping costs. We declare all packages with accurate product descriptions and values to ensure smooth customs clearance.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, please contact our customer service team at [email protected] with your order details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit back to us.
How long do refunds take to process?
Once we receive and inspect your return (typically within 3-5 business days), refunds are processed to your original payment method within 5-7 business days. The timing of the refund appearing in your account depends on your financial institution.

Payment & Security

What payment methods do you accept?
For your convenience, we accept all major payment methods including Visa, MasterCard, JCB, and PayPal. Our secure checkout process ensures your transaction details remain protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all transactions. We never store complete payment details on our servers.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, each garment is individually wrapped in protective tissue to prevent wrinkles and damage during transit – creating an elegant unboxing experience. For special requests, please contact us before placing your order.

Customer Service

How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm CST).
Do you offer styling advice or wardrobe consultations?
While we don’t currently offer formal styling services, our team has extensive knowledge of our products and would be delighted to offer suggestions based on your needs. Feel free to email us with details about your style preferences and occasions.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the packing process.

For any questions not covered here, please don’t hesitate to contact our customer service team. At Men’s Clothing Shop, we’re dedicated to delivering not just premium apparel, but complete satisfaction with every aspect of your shopping experience.